KS99 Privacy Policy — Data Protection Member Privacy

Welcome to the ks99 Privacy Policy. This document is a comprehensive guide on how our platform handles your personal information. ks99 is fully committed to protecting the privacy of every member who uses our services in Malaysia. We encourage you to read this policy carefully to understand your rights and responsibilities as a ks99 member.

By registering or using the KS99 platform — whether via the website or mobile app — you agree to the data processing terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further enquiries.

1Types of Information We Collect

To provide a secure, personalised, and high-quality online casino service, KS99 collects certain categories of information from members. All data collection is conducted transparently and solely for legitimate purposes.

A. Personal Information You Provide Directly:

• Registration details: Full name, date of birth, gender, mobile number, and email address submitted when opening a ks99 account.
• Identity verification documents (KYC): A copy of your national ID, passport or driving licence along with proof of current address such as a utility bill or bank statement.
• Financial information: Bank account numbers, e-wallet details (Touch 'n Go eWallet, GrabPay, Boost) or crypto payment details submitted for deposit and withdrawal purposes.
• Support communications: Conversation records via Live Chat, email or other support channels.

B. Information Collected Automatically:

• Technical data: IP address, device type, operating system, browser version, and screen resolution.
• Activity data: Pages visited, access times, session duration, games played, and betting records.
• Location data: General location information based on IP address to ensure regional regulatory compliance.
• Cookie information: Data collected through cookies and tracking technologies as further described in Section 5.

2How We Use Your Information

Ks99 uses collected information solely for legitimate purposes related to platform operations and improving the member experience. Below is a summary of our data usage:

For marketing communications such as promotions, bonuses, and special offers, we will only contact you through channels you have consented to during registration. You may withdraw this consent at any time via your account notification settings.

3Information Sharing and Disclosure

Ks99 upholds the core principle that members' personal information is confidential and will not be shared arbitrarily. However, there are specific situations where disclosure is necessary and legally justified.

Trusted Third-Party Service Providers:

Ks99 works with selected and trusted business partners to support platform operations. Data shared with these parties is limited to only what is necessary and is subject to strict confidentiality agreements:

• Payment processors: FPX partners, e-wallet and crypto platforms that require transaction information to process your deposits and withdrawals.
• KYC service providers: Third-party identity verification platform that helps us securely verify member documents.
• Technology infrastructure providers: Cloud computing and cybersecurity partners that support the operations of the ks99 platform.
• Game providers: Game studios and providers that require minimal session IDs or technical data to ensure games function properly.

Legal Obligation:

Ks99 may disclose members' personal information to relevant authorities when required by law, including in response to valid court orders, law enforcement agency investigations, or anti-money laundering (AML) compliance requirements.

4Data Security Measures

Protecting members' personal data is ks99's highest priority. We continuously invest in the latest security technologies and procedures to ensure your information is always safeguarded against any threats.

Technical Measures:

• 256-bit SSL/TLS Encryption: All data in transit is protected with the highest level of encryption used by global financial institutions.
• Encryption of data at rest: Sensitive data stored in KS99's database is encrypted using industry-recognised cryptographic algorithms.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA for an additional layer of protection against unauthorised access to their account.
• 24/7 security monitoring: Intrusion detection and anomaly monitoring systems operate around the clock to identify and respond to threats.
• Regular penetration testing: Security audits and penetration testing are conducted regularly by independent third-party security experts.

Organisational Measures:

• Access to members' personal data is restricted to staff who genuinely need it to carry out their duties.
• All staff handling sensitive data have undergone data protection training and are bound by confidentiality agreements.
• A comprehensive cyber incident response procedure has been established to ensure members are promptly notified in the event of a relevant data breach.

5Cookies, Tracking, and Related Technologies

Ks99 uses cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and ensure platform security. Below is a detailed explanation of the types of cookies used:

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the KS99 platform. For more information on managing cookies, refer to your browser's help documentation.

6Your Rights as a ks99 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and KS99's privacy policy, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights:

7Data Retention Period

Ks99 retains members' personal data only for as long as necessary for the purposes it was collected, or as required by applicable Malaysian law. Below are our data retention guidelines:

• Active account data: Retained for the duration your account is active and for a reasonable period after account closure for support purposes.
• KYC documents: Retained for a minimum of 5 years from the date of collection or account closure, in line with AML compliance requirements and Malaysian financial regulations.
• Financial transaction records: Retained for a minimum of 7 years as required by the Companies Act 2016 and Malaysian tax regulations.
• Support communication logs: Retained for 3 years for reference purposes and to resolve any disputes that may arise.
• Cookie and analytics data: Technical log and analytics data is retained for 13 months before being automatically deleted or anonymised.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

When a retention period expires or a valid deletion request is received, KS99 will delete or anonymise the relevant data in a secure and irreversible manner. The deletion process is carried out periodically according to a schedule set by our data management team.

8Contact Us for Privacy Matters

If you have any questions, concerns, or complaints regarding ks99's Privacy Policy or how we handle your personal data, our support team is available to assist you at any time.

Ks99 reserves the right to update this Privacy Policy from time to time to reflect changes in regulations, technology, or platform operations. When significant changes are made, we will notify members via in-account notifications or email. The latest effective date will always be displayed at the top of this page. We encourage you to review this policy periodically.